Doggie Daycare Billericay

At Paws we pride ourselves on what we offer and work within very strict dog - playmate ratios, so we always have enough human friends. To ensure this works and we can offer a safe environment - - - - - all the following rules to apply.

COSTS & FEES:

We have been working really hard updating everything and ensuring we have a great place for your beloved friend. We have so much fun but unfortunately due to rising costs in national minimum wages, water, electricity, treats, toys and the list goes on we have reluctantly had to look at our charges. With effect of 1st April we will be applying the following charging

All prices quoted excl VAT ( vat will be added at 20%)

Daily Rate £35.00 (Prices can vary depending on number of days and dogs)

All invoices must be paid by the last working day of the month.
Any late payments will have an additional 2% added to the following month's invoice.

DAY CHANGES/CANCELLATIONS:

• ●  All changes to schedules, including cancellations and additions must be made online through your account.
• ●  It is your responsibility to ensure that your dog's diary is correct.

○ The diary —

■ This is what we work off for our schedules and also for our invoicing - if you have asked members of staff to alter your schedule on your behalf or if you have informed management yourself. Check to ensure it has been completed correctly by checking your dog's diary. It is your responsibility to ensure we make the changes.

• ○  You can make changes to your diary up until 8pm the night before. We have online chat on our website or you can email pawsindoors@cybsupport.co.uk up to 8pm .
• ○  Any cancellations made after this time should be emailed through but will be charged at the full rate
• ○  You must cancel the day you don’t require and book the day you do need as an extra day.
• ○  Usual cancellation/ additional charges are applied to these days. If you no longer require the daycare service and wish to release your space, you must inform us in writing via email and let us know the date of your final day with us at least 28 days in advance.

Your days are set each week, however if you do need to swap, you must give us 48 hours notice and we will try to accommodate a swap within the month subject to availability.

HOLIDAY:

You are allowed 2 weeks holiday per year, this is based on how many sessions you have per week. If you are on the 5 day rate, the holiday break does not applied to you.

The following are our terms and conditions

By allowing or organising your dog to participate in the services we provide, and/ or by signing our terms you accept, understand and agree the following terms and conditions, which may be updated at any time:

We feel it’s important for you to know that although we do everything we can to ensure the safety and happiness of your dog, there are some risks involved with our activities that you should be aware of- risks most of which are present in everyday life for your dog in situations they will be in even out of daycare.

We reserve the right to adjust our pick up and drop off times. Our van service is subject to availability and is £2 per way.

Our vans are professionally fitted with the highest quality cages and offer the safest way of transporting your dog Our vehicles are insured for our business use and to carry dogs. You agree to allow us to transport your dog in any of our vans to any required location (either leased in or not) and agree to not hold Paws liable for injury or death caused by a road traffic collision or incident involving our van or another vehicle at any time. If your dog damages the vans in anyway, you will be liable for the cost.

It is important to plan for the future when it comes to neutering and spaying. We have a full policy on neutering requirements within Paws, which we ask all owners of puppies and non neutered dogs to read in full.

If your dog is in season we cannot offer day care until 2 weeks after the bleeding ends this is for their safety and well being.

If your dog comes into its first season in our care - we will inform you and ask for you to collect as soon as possible. Dogs can then return 3 days after bleeding has completely finished and they are no longer swollen.

Dogs mixing with other dogs (including other sized dogs and dogs of different ages and breeds) is a vital part of their life and socialisation. At PAWS, dogs are never left

together without direct supervision, however during the time your dog is at daycare, they will come into contact with other dogs in an off lead and uncontrolled environment. In the vast majority of cases this is a hugely positive experience; however, as with any group interaction, this presents the risk of dog-on-dog aggression, fights, bites etc. By organising activities with us, you accept all of these risks and agree not to hold PAWS liable. We ask owners to accept legal responsibility for their own dogs behaviour, and assume any legal and veterinary costs to other dogs and property damage costs associated with their dogs behaviour.

By organising activities with us, you agree to cover such costs and allow us to pass over personal information to any official authority or to any other dog or property owners that have suffered as a result of your dogs actions so that they may make contact with you. We may keep you informed of any altercation involving your dog, whether damage or injury occurred or not. We also reserve the right to dismiss any dog that shows dangerous or inappropriate behaviour from all services at PAWS with immediate effect without issuing refunds. By organising your dog to participate in our services, you are confirming that the dog has no record of aggressive or anti-social behaviour and you have made a full and frank disclosure of any characteristic or trait that might make the dog unsuitable for socialising with other dogs. If we feel that a dog does pose any risk to any other dog, even if you do not agree, we reserve the right to dismiss this dog from daycare with immediate effect. If your dog bites someone or something, it is YOUR responsibility, as far as UK law permits- you could be sued or your dog could be put down. We will never take a dog into our services if we feel they pose any risk to people or other dogs and we reserve the right to muzzle any dog we think needs to be muzzled to prevent injury to our staff, the public or any other dog. Although these risks are always present within groups of dogs, we do everything possible to reduce the risks to as low as possible- our entrance policy is strict and we refuse to accept any dogs that show signs of aggression, and dismiss any dogs showing signs of aggression from daycare immediately, no matter how long they have been attending.

Incidents between dogs can have a cause not necessarily obvious from any injury as a result i.e. a dog who is injured in an altercation may actually be the one responsible for causing the incident in the first place and the other dog has reacted in a defensive manner. In these cases, liability for vet bills/ damages etc would be the responsibility of the dog that caused the incident rather than the specific injury. In ALL cases, the decision on responsibility for liability for costs relating to dog on dog incidents will be made by PAWS (as we will have witnessed the incident first hand to see what caused it) and will be final. It is also worth noting that the vast majority of minor injuries, cuts and scrapes that do occur in daycare are from friendly play or wrestling and is done accidentally or when play spills over slightly in excitement- and as such these have to

be accepted and any treatment would be the responsibility of the owner of the dog who happened to get the minor injury as it was not caused in malice. You agree to accept these decisions. Please note that we can not be held responsible for the actions of another dog while in the daycare- this is not us trying to shirk responsibility, but pointing out the realities of doggy daycares. Dogs are animals and can react in a split second despite all best intentions and entrance policies. A dog that has never shown signs of aggression before can cause minor or serious injuries or even death within the shortest amount of time. It is not possible for even the best trained and experienced team of staff to prevent these incidents when dogs are together in a social environment. It is extremely rare that incidents like this do happen, but the risk is ever present. You agree that you understand and accept this as part and parcel of the service.

Although we split dogs by approximate size into different playgroups and fields/or indoor locations at the daycare, there could be periods of time where dogs of different sizes are together in vehicles, communal areas or fields/or indoor locations for a number of reasons. You accept that your dog may mix and interact off lead with dogs of different sizes (both smaller and larger) and that all our terms and conditions apply in the same way. Judgement on which approximate size group your dog will put into is the decision of PAWS and within all of these groups there will be a complete mix of breeds and ages, personalities and temperaments- and some variation in sizes and strength. The group that each dog interacts with during services may change without notice as they grow, have behaviour changes or the group dynamics change.

We take the greatest possible care of all the dogs we are responsible for, however as stated before, injuries can occur for a variety of reasons. Should your dog be involved in any incident, our staff will check your dog over for injuries, however our staff are not trained vets so we ask that you check over your dogs further at home or seek professional opinion. You agree not to hold PAWS responsible for failing to spot that an injury has occurred, or that the nature of the injury is worse than realised. Should your dog show any obvious injury, we will inform you immediately and take your dog to the nearest vet on request, or if the nature of the injury is serious we will take them to the vet immediately without request. By organising activities with us, you give permission for PAWS to authorise any treatment/ procedure etc that the vet deems necessary to carry out immediately or to prevent suffering, and agree to pay the associated fees or reimburse PAWS for the full amount- including consultation or out of hours charges. This is to ensure your dog doesn’t suffer waiting if we can’t contact you beforehand. We have staff trained in Canine First Aid present at all times in daycare. This also applies when a dog shows signs of sickness or discomfort that we feel needs investigating by a vet- particularly if they are staying with us for a long period of time (more than 6 hours). We will always try to get in touch with you beforehand, but whether we can make contact or not, you authorise us to request investigatory procedures and surgery should

it be deemed necessary before your dog is due to return to you. You agree to cover these costs in full directly with the vet, or reimburse PAWS should we not be able to get in contact with you. We strongly recommend that you purchase pet insurance for your dog that covers them while they are under our care.

It is important to understand that despite all our best efforts, dogs can get sick or injured for a variety of reasons. We believe in letting dogs be dogs and run around and play with each other and on a variety of surfaces and equipment. This can include raised objects and structures, water pools, grass, woodchip, bare soil and rocky areas (depending on location) that they could, for example, chew/ swallow/ cut themselves on/ jump from. We also have a variety of play equipment and toys on site that dogs have access to at all times. Although we make these surfaces and equipment as safe as possible, through play and interaction with these items and surfaces, there is a greater risk of injury than without them- however it also makes the daycare a more fun and interactive place for them to be. By using PAWS, you accept this and will not hold us liable (financially or otherwise) for any injury, accident or sickness that occurs as a result of normal day to day participation in our daycare.

Dogs who are showing signs of any potential contagious illness or disease are not able to mix with other dogs in daycare and should either not come to daycare or will be quarantined out of the main fields/or indoor location and away from other dogs while they are in daycare until we are satisfied there is no risk present to other dogs. There are certain illnesses, such as Giardia, where dogs are not permitted to be in daycare at all even in quarantine and must be kept at home until cleared by a vet. You must inform us if you think your dog may be ill so we can advise on the options available to you. During this period, usual charges and cancellation charges apply. This also applies when a dog is recovering from any injury or operation such as neutering or spaying, injured foot etc. and may need to be out of the main daycare environment. We also reserve the important right to quarantine or ‘time out’ dogs from the main daycare environment for behavioural reasons.

With any off lead environment, there is a risk to dogs security. We work hard to ensure that dogs get the greatest amount of fun, interaction and exercise while they are with us, and we operate as a free range daycare- meaning all dogs are off lead. Our daycare is totally secured by perimeter fencing, and each individual paddock is also secured with fencing. By organising activities with us, you accept these risks and agree not to hold PAWS liable for any injury or loss resulting in escape.

Under UK law, all dogs must be microchipped. All dogs must be insured by the owner.

All dogs must wear a collar with an ID tag attached at all times.

PAWS limits the amount of personal data we collect to the absolute minimum that is required for our service to operate. We will never collect data that we don’t need and we will never sell or pass on any personal data to 3rd parties.

When making an inquiry with us through our contact form, over the phone or via email, you will provide us with access to personal details such as identity and contact details. By sending an enquiry to us, you are not adding yourself to any mailing list and if you do not become a client we will not use your personal data in any way other than for contacting you about the enquiry you made. It will only be stored within the emails that you have sent us in our inbox- which is provided and secured by Google.

When you become a client of PAWS, we require further personal information from you to be able to carry out our services. This includes your full identity and contact details and details about your dog/s. All personal details that we require, we will ask for directly over email or phone and we will not collect anything else without you knowing or giving free consent. This personal data is used to set up and run the services we provide to you. It is stored and used within a number of systems. These are:

● Our own online account system which is owned and operated by PAWS and built and managed by CYB support . The data stored here is restricted to identity, contact details and details about your dog/s. We have no access to passwords or any other personal data- however passwords are stored within the system in an unreadable format. This system controls all of the scheduling for our services and provides the data for invoicing.

● Panda doc, which is an eSignature service. Some personal data is entered here by us but most is entered directly by you as the client. We store the information you provide via Panda sign within our online Panda sign account and within our own online account. The information collected/ stored here includes identity details, contact details, information about your dog/s and your eSignature. Panda sign have their own GDPR policy for any data you enter with that service and the data stored on their platform.

● Xero, which is an accounting platform. We use this service to process all of our invoices to clients and record payments. We enter and store identity details and contact details on Xero, as well as information regarding the issuing, deliverability, read acknowledgement and payment or non payment of invoices. Xero have their own GDPR policy for all data that is stored within their online software.

• ●  Stripe and Stripe which is a direct debit collection service. We use Stripe to collect payments for invoices from our clients. This is directly linked to Xero and data from Xero and Stripe is passed automatically between services. When you set up a direct debit with PAWS, you do so by completing an online form on the Stripe website. The personal data entered here is only partly shared with PAWS and we have no access to any financial data of any client. The data we do get access to is the same data that you have submitted to us directly and this is so we can link a direct debit account to a client on our system and within Xero. Stripe have their own GDPR policy for the personal data that you enter via their website.
• ●  Mailchimp , which is an email newsletter service. When you become a client of PAWS, we add your email address to a list which receives our important news updates which are often vital for clients to read. You are only sent these emails while you are a live client and if you pause or stop your account, you are immediately and automatically removed from this list. This list of email addresses is not used for marketing purposes or ever used by 3rd party companies. We will only ever email you in this way to let you know about important changes or events that will affect you as a client of PAWS. Within this service, PAWS has access to information regarding how and where emails have been delivered, opened and links have been clicked on.Mailchimp have their own GDPR policy for all data that is stored on their software.
  To summarise, PAWS and our staff will only ever have access to identity data, contact data, and data about your dog/s. We never have access to passwords or any financial data and use large trusted companies to process this extra secure data on our behalf. The personal data we do have, we limit access to it to employees that need to have access to it to perform their business activities. We take security of personal data very seriously and all of our employees are subject to a duty of confidentiality.
  You have certain rights in regards to the personal data that we hold about you. This includes the right to request a copy of any or all of this data, to correct it if any of the data that we have is not accurate or outdated, to restrict or prevent us processing your data and for us to permanently delete your data. To carry out any of these rights, please email us and we will act quickly and within legal timeframe in all instances. Please note that in some circumstances, laws and regulations that we have to follow will supersede these rights or requests. For example, once a dog has attended daycare, we are required to hold data of the dog and the owner for a minimum amount of time to comply with licensing regulations. We will not be able to delete this required data until this time period has passed- however we will be able to delete any data that is not required to comply with these regulations. Equally, we will not be able to delete personal data that

will allow us to be paid or claim for an outstanding invoice or unpaid services until those services have been paid for. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live or work, or where you believe a breach may have occurred.

Due to the fact that PAWS only collects necessary data, if you no longer want us to have access to this data or process it- we will not be able to continue to carry out any services for you- this includes opting out of email communications from us, as there is often important or vital information within these emails that you are required to know and/ or acknowledge.

We may make changes to this privacy policy as and when required by law. This privacy policy was last updated on the 2nd September 2019.